Do the photos need to be professional?

While the highest quality photos produce the highest quality virtual staging results, we can definitely work with photos you take yourself. Please take them on a tripod with the largest view of the room possible - and from 5’ off the ground. If they are much higher, or much lower than 5’ we will not be able to work with them.

Can you replace furniture digitally?

Generally, we can remove + replace items in a lightly-to-moderately furnished room. If the room is heavily furnished, it diminishes the picture quality too much to be useful in a listing.

Do you stage exteriors?

We love exteriors! Decks, pool patios, front porches and yards - we love staging the outdoors.

Can you update wall color or change kitchen cabinet colors?

Yes, and it will make an enormous difference in your photos!

How many photos should I stage?

We recommend a minimum of three per listing, so that your potential buyers can really visualize the spaces of the property. The best case scenario is to stage each major area of the home - Living, dining, kitchen, master bedroom, one exterior scene, and either a kid bedroom or an office.

Will I get to have input in the design of each room?

Of course! It’s easier for us when we know what you’d like to see. You can be as detailed (i.e.,“a modern, navy blue velvet couch in the lower right hand corner”) as you like. Alternatively, you can suggest a style that you’d like to see in the home (i.e., Modern, traditional, farmhouse, etc..) and let our designers handle the rest.

How long will it take to receive my staged pictures?

We guarantee that your photos will be returned to you staged within 24 hours of your paid order. If you request adjustments or revisions, we respectfully request an additional 24 hours.

What is your return policy?

To date, we’ve never had to issue a return. We guarantee our work and we will revise it until you are completely satisfied! In the unlikely event that we just can’t get there with you, we will happily refund you fully.

Do you stage homes that aren't "luxury"?

Sure! We are happy to discuss any virtual home staging needs you may have.

RETURN POLICY

Last updated November 11, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase after three rounds of free revisions, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

Changing listing or marketing plans after products have been ordered is not a valid reason for return.

RETURN PROCESS

To process your return, please email customer service at info@luxurystagingpro.com. If customers are not satisfied with the staged photos after three rounds of revisions, customers can receive money back. Customer agrees they will not use staged photos once monies are refunded.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

After 14 business days items cannot be returned

Please Note

If a customer is dissatisfied and the complaint cannot be solved by providing revisions to the photos, the customer can ask for a return of monies paid. Customer agrees staged photos for which they have received monies back will not be published or used on any website, listing, brochure or printed marketing materials.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

310-987-7054
info@luxurystagingpro.com

Return Policy